Banks and why we love to hate them

I have an account with a local bank... we'll refer to it as AB. About 6 years ago, AB was actually A and B. Two separate entities. Then, something quite normal in the financial sector took place. They merged. I originally had an account with B. I was happy with it. Excellent customer service, lovely hours of operation and most of all, a commitment to making every transaction perfect.

Then A & B merged. All of a sudden, all the lovely qualities B used to have slowly began to wane. The hours of operation still remained... in fact, they were now longer. But the commitment to service and attention to detail avalanched to the depths of chaos.

Now I'm left with a feeling of uncertainty and distrust in the bank's ability to maintain any of my accounts - whether it be chequing, savings, visa, RRSP so on and so forth. And the crux of the problem lies in my inability to put in all the effort required to cancel all my accounts to switch everything to a different bank. There's also certain conveniences that would be inconvenient to do without... the bank is in close proximity to my home, is open till 8 pm and is easily accessible across the province and country.

But still... though I am unwillingly glued to this dysfunctional relationship, it is a cord that I am reluctant to cut. Does that mean I am lazy and a glutton for punishment? Or does it just make me human? Why is it that I feel so guilty and distraught after the angry phone call with the customer service representative? I have done nothing wrong. Neither has he. Why are we all paying with so much misused energy for the glaring inefficiencies of this ridiculously horrid entity - the Capitalist pig of a Bank.

And such I spend many wasted hours pondering on what makes me do the irrational useless things that I do.